Bawden Business Ventures Pty Ltd trading as Neutral Authority — ABN 13 660 185 491 (referred to in this policy as “we”, “us”, “our”, or “The Neutral Authority Method™”) is the data controller responsible for personal information collected through this website. We are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Overview

This Privacy Policy explains how personal information is collected, used, stored and disclosed.

By using this website or purchasing any product, you consent to the practices described below.

2. What Personal Information We Collect

We may collect personal information including:

• Name
• Email address
• Payment details (processed securely by third-party providers)
• Information you provide when submitting forms, purchasing products, or contacting us
• Technical data such as IP address, browser type, and website usage data

We only collect information reasonably necessary to provide our services.

3. How We Collect Information

Information may be collected when you:

• Subscribe to the Lite Diagnostic
• Purchase a product
• Join a mailing list
• Contact us via email or website form
• Interact with our website

Certain technical data may be collected automatically through cookies or analytics tools.

4. How We Use Your Information

We may use personal information to:

• Deliver purchased products
• Send requested materials
• Respond to enquiries
• Provide updates and marketing communications
• Improve website functionality and user experience
• Process payments

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in emails.

5. Third-Party Services and Data Sharing

We share personal information with the following categories of recipients:

• Paddle.com — our Merchant of Record and payment provider, which handles checkout, payment processing, billing, tax compliance, invoicing and refund requests on our behalf
• Email marketing and delivery platforms (e.g. Mailchimp)
• Website hosting and infrastructure providers
• Analytics services
• Professional advisers (legal, accounting) where required
• Government authorities where required by law

These providers process personal information in accordance with their own privacy policies. We do not sell or rent your personal information to third parties.

6. Data Retention

We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected, or as required by law. Indicative retention periods:

• Customer and order records — retained for 7 years from the date of purchase to comply with Australian taxation and record-keeping obligations
• Mailing list data — retained until you unsubscribe, after which contact details are removed within 30 days (suppression records may be kept to honour your unsubscribe request)
• Enquiry and support correspondence — retained for 2 years from last contact
• Website analytics and technical logs — retained for up to 26 months
• Free diagnostic submissions — retained until you unsubscribe or request deletion

When personal information is no longer needed, it is securely deleted or anonymised.

7. Data Storage and Security

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online transmission or storage system can be guaranteed as completely secure.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if necessary. Requests may be submitted in writing using the contact details provided below.

9. International Users

If you access this website from outside Australia, you acknowledge that your information may be transferred to and processed in Australia.

10. Cookies and Analytics

This website may use cookies and analytics tools to improve performance and user experience.

You may disable cookies through your browser settings, although some website functionality may be affected.

11. Contact

For privacy-related enquiries or requests, please contact: hello@neutralauthoritymethod.com

This policy may be updated from time to time. The latest version will always be available on this website.