This Refund Policy is issued by Bawden Business Ventures Pty Ltd trading as Neutral Authority Method, ABN 13 660 185 491.

1. 30-Day Money-Back Guarantee

The paid Neutral Authority Method digital guide comes with a 30-day money-back guarantee.

You may request a refund within 30 days of the order completion date.

You do not need to demonstrate that the Method failed or provide a particular reason in order to use this voluntary 30-day guarantee.

2. How to Request a Refund

Purchases are processed by Paddle.com, our Merchant of Record.

Refund requests for Paddle transactions should be submitted through Paddle buyer support.

Where appropriate, you may also contact Neutral Authority Method for assistance: hello@neutralauthoritymethod.com.

3. How Refunds Are Processed

Approved refunds are processed through the applicable payment process.

The timing for funds to appear may depend on Paddle, the payment method and the relevant financial institution.

4. Australian Consumer Law

The 30-day money-back guarantee is a voluntary guarantee offered in addition to any rights and remedies you may have under applicable law.

Nothing in this Refund Policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified, including applicable rights under the Australian Consumer Law.

Where you are entitled to a remedy under applicable consumer law independently of the voluntary 30-day guarantee, expiry of the 30-day period does not remove any non-excludable statutory right or remedy.

5. Digital Access

Accessing or downloading the Neutral Authority Method guide does not, by itself, remove the voluntary 30-day money-back guarantee described above.

6. Free Material

No purchase is required for 7 Emails I Would Write Differently Now, so the paid-product refund policy does not apply to that guide.

7. Contact

Questions about a Neutral Authority Method purchase may be sent to:

Bawden Business Ventures Pty Ltd
trading as Neutral Authority Method

Email: hello@neutralauthoritymethod.com

Read the Terms of Use & Sale.