This Refund Policy is issued by Bawden Business Ventures Pty Ltd trading as Neutral Authority — ABN 13 660 185 491.

All products are delivered digitally. Purchases grant immediate access to downloadable materials. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders and handles refund requests on our behalf.

30-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

How to Request a Refund

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and locate your order using the email address you used at checkout, or contact us at hello@neutralauthoritymethod.com and we will assist with your request.

Australian Consumer Law

In accordance with Australian Consumer Law, you may be entitled to a remedy if a product is not as described, contains a major defect, or fails to meet consumer guarantees. Nothing in this policy excludes or limits your rights under applicable consumer protection laws.