These Terms & Conditions are issued by Bawden Business Ventures Pty Ltd trading as Neutral Authority — ABN 13 660 185 491 (“we”, “us”, “our”, or “The Neutral Authority Method™”).

1. Overview

These Terms & Conditions govern the use of this website and the purchase and access of any products offered under The Neutral Authority Method™.

By accessing this website or purchasing any product, you agree to be bound by these Terms.

If you do not agree, you should not use this website or purchase any products.

2. Intellectual Property

All materials provided through The Neutral Authority Method™, including but not limited to:

• Frameworks
• Scripts
• Diagnostic tools
• Written content
• E-books
• PDFs
• Course materials
• Branding and trademarks

are the intellectual property of The Neutral Authority Method™.

Materials are licensed for individual use only.

You may not reproduce, republish, share, distribute, resell, or modify the materials for commercial purposes without prior written consent. Unauthorised use may result in legal action.

3. Educational Purpose Only

All content is provided for educational and professional development purposes.

Nothing contained within the materials constitutes legal advice, employment advice, psychological services, therapeutic intervention, or business consultancy.

Application of the material remains the responsibility of the purchaser.

4. No Guarantees

The Neutral Authority Method™ does not guarantee specific outcomes, including but not limited to:

• Financial results
• Salary increases
• Promotions
• Negotiation outcomes
• Workplace behavioural changes

Results vary based on individual implementation and organisational context.

5. Acceptable Use

You agree not to use this website or any product in a way that is unlawful or harmful. In particular, you must not:

• Use the service for any unlawful, fraudulent, or deceptive purpose
• Send spam, phishing, or other unsolicited communications using our materials
• Infringe the intellectual property rights of The Neutral Authority Method™ or any third party
• Interfere with the security or integrity of the website, including by introducing malware, probing for vulnerabilities, attempting unauthorised access, or scraping content at scale
• Share, resell, sublicense or redistribute purchased materials, or use them to train machine-learning or generative AI systems
• Reverse engineer or attempt to circumvent any access or licensing controls
• Impersonate any person or misrepresent your affiliation with any person or organisation

6. Suspension and Termination

We may suspend or terminate your access to the website, your account, or any purchased materials, with or without notice, where we reasonably consider that you have:

• Materially breached these Terms
• Failed to pay any amount due
• Created a security, fraud, or chargeback risk
• Repeatedly or seriously violated the Acceptable Use clause above

Where suspension or termination occurs as a result of your breach, refunds are not guaranteed, subject to your rights under Australian Consumer Law and the refund process operated by Paddle as Merchant of Record (see Section 7 below). On termination, your licence to use the materials ends and you must cease all further use.

7. Payments and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns. Paddle's Buyer Terms (paddle.com/legal/checkout-buyer-terms) govern payment, billing, tax, cancellation and refund mechanics for your purchase.

8. Digital Product Delivery & Refund Policy

All products are delivered digitally. Purchases grant immediate access to downloadable materials.

30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. Refunds are processed by our payment provider, Paddle, via paddle.net. You may also contact us at hello@neutralauthoritymethod.com and we will assist with your request.

Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law. If a product is not provided as described, contains a major defect, or does not meet consumer guarantees under applicable law, you may be entitled to a remedy as required by law.

9. Limitation of Liability

To the fullest extent permitted by law, The Neutral Authority Method™ excludes liability for any indirect, incidental, special or consequential loss arising from use of the materials.

Where liability cannot be excluded under Australian Consumer Law, liability is limited to the resupply of the product or the cost of resupply.

10. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.